Terms
Refunds
- All items are fully refundable if returned within 21 days. 22 days and over a credit note will be provided, that can be redeemed within 365 days.
- Refund terms starts when the parcel is delivered.
- If you are purchasing multiple dresses and one is out of stock, the delivered items still falls under the 21 days return policy, if you require a longer period of time, please make contact to advise hello@lillyandbo.co.uk.
- Returned goods postage is the responsibility of the customer. We recommend a tracked service like www.parcel2go.com. It is not necessary to insure the goods.
- Sale items, custom changes, colour fabrics and custom sizes cannot be refunded or exchanged.
Faulty
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If an item is deemed faulty on receipt of goods, we as the vendor need to be advised within 2 working days, for a full refund on exchange of goods. This needs to be done via email; hello@lillyandbo.co.uk.
Ordering
- Loox vouchers cannot be used on the same item. The vouchers are for new dresses/orders only.